Reverse Logistics as Source of Competitive Advantages and its Relationship with Total Quality Management

Abstract

This paperwork analyze how Reverse Logistics (RL) provides great benefits like reduction of costs, new opportunities of business and facilitates adaptation to new regulations in the matter of environment, this benefits improves performance of the company and favour their growth. We analyze how companies which have Total Quality Management (TQM) and implanting a Reverse Logistics System (RLS) improve their recovery activities and reusability of materials and products, reduce its costs and improve its enterprise performance.