An Integrated Conceptual Environment based on Collective Intelligence and Distributed Artificial Intelligence for Connecting People on Problem Solving

Abstract

This paper aims to analyze the different forms of intelligence within organizations in a systemic and inclusive vision, in order to conceptualize an integrated environment based on Distributed Artificial Intelligence (DAI) and Collective Intelligence (CI). In this way we effectively shift the classical approaches of connecting people with people using collaboration tools (which allow people to work together, such as videoconferencing or email, groupware in virtual space, forums, workflow), of connecting people with a series of content management knowledge (taxonomies and documents classification, ontologies or thesauri, search engines, portals), to the current approaches of connecting people on the use (automatic) of operational knowledge to solve problems and make decisions based on intellectual cooperation. The best way to use collective intelligence is based on knowledge mobilization and semantic technologies. We must not let computers to imitate people but to support people think and develop their ideas within a group. CI helps people to think together, while DAI tries to support people so as to limit human error. Within an organization, to manage CI is to combine instruments like Semantic Technologies (STs), knowledge mobilization methods for developing Knowledge Management (KM) strategies, and the processes that promote connection and collaboration between individual minds in order to achieve collective objectives, to perform a task or to solve increasingly economic complex problems.